eBusiness and Digital

digital and ebusiness

Do you constantly hear that you should ‘go digital’ and not sure what it means to you? We bring to you experience in customer research, needs elicitation to help you define where you can introduce digital services. We bring particular expertise in:

  • Primary customer research, in particular participant/process observation and interviewing
  • Rapid form prototyping and wire framing
  • Digital analytics
  • Customer engagement (social media, search)
  • Journey mapping and persona development
  • eBusiness definition (business model and value proposition)
  • Applied behavioural economics, nudging and choice architecture
  • Development brokerage
Qualifications and Certifications: Bachelor of Business (eCommerce and IT Management), MBA (QUT), Interaction Design Specialisation (UC San Diego), Behavioural Finance (Duke), Design Thinking for Innovation, Google Analytics,